As a blogger I rely on the internet. I don’t think about it often. Rather like the driver who knows very little about cars I just get into the driving seat and drive. As with the driver in the above example, I know little about how the engine (internet) works but I trust that the manufacturer (my Internet Service Provider or ISP) will get me safely, from A to B without incident. Unfortunately as with vehicles, so with the internet, things can (and do) go wrong. In this case spectacularly so – my ISP (TalkTalk) has been hacked, (http://www.independent.co.uk/news/uk/home-news/talktalk-cyber-attack-company-accused-of-cover-up-following-reports-customers-targeted-a-week-before-a6707091.html). The incident is shocking as the Chief Executive, Dido Harding has been reported as saying that she is uncertain as to whether key customer information (including bank details) where encrypted on the TalkTalk servers. As the head of a company entrusted with the data of around four million customers I, in my naivety would assume that chief executives should be cognisant of such matters. That is why they receive salaries which the vast majority of their customers will never see in a lifetime.

The above incident is the third such in a period of twelve months. Either TalkTalk is incredibly unlucky (but not as unlucky as it’s hapless customers) or a worrying degree of incompetence is at work here. I have my suspicions as to which one it is.

A close friend of mine (a former AOL customer, as AOL was subsumed into TalkTalk) is in the process of moving to another ISP and I am strongly minded to follow his example.

I remain in a state of disbelief that a security breech of this magnitude could take place not once, not twice but three times in a time-frame of some twelve months. Stable doors should be shut prior to (not after) the horse has bolted but TalkTalk appear to be desperately attempting to fasten the door long after the beast has departed.