Tag Archives: telephony

A Scammer Came Acalling

“Mr Morris?”
“Whose calling?”
“Your internet provider”.
“And who is my internet provider?”
“I’m calling from” (the caller proceeds to mention an internet service provider (ISP), but not the company who provide me with both my web connection and telephone line, and, not surprisingly, I hang up without another word)!
Given that my home telephone number (landline) is unlisted in the telephone directory, heaven only knows how these scammers obtained my number! My ISP has been hacked, several times which may, perhaps explain the number of such calls received by me. Whatever the cause, it is extremely annoying and the things which I would like to do to these cold callers/scammers are, quite literally unprintable!

Is There Anybody There?

Early Morning Call

4 Replies

The below is dedicated to the person who rang me at halfpast 2 this morning from a withheld number.

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Why do you ring me at halfpast two? Tell me, please do.

The sound of my mobile echoing around, dragging me from sleep profound.

I answered the phone, no one there, cursing inwardly I return to my lair.

Whoever you are, whatever you do, refrain from calling me at halfpast two!

Cyborg

2 Replies

The baby nestled in your loving hands. Your soft caresses elicit no response from it’s dead, metallic body. You fall asleep and dream of texts, the phone grasped in your warm, cyborg hand.

Automation

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On Tuesday 23 September I picked up my home phone (landline) to make a call. The cordless handset produced only static and I was unable to dial out. I tried an experiment with my mum calling me to ascertain whether it would be possible to receive incoming calls. The phone failed to ring. It did, however make a slight noise and on picking it up the sound of ringing, but no mum’s voice could be heard.

On Wednesday morning I contacted my Internet Service Provider (ISP) who also provide my phone service, to report the fault. I fully expected to be asked 20 questions by the automated system prior to being privileged to speak with an actual flesh and blood person. However from start to finish I had no interaction with a breatheing entity.

An automated voice asked me to explain my problem (my inability to make or receive calls using my home phone). I was then asked whether I would like to divert calls to my mobile while the fault was being investigated. I answered “yes” and was asked to say my number. The system then repeated it back to me and asked me to confirm that my number was correct by saying “yes” or “no”. It wasn’t and I then had to enter my number using the buttons on my telephone.

Over the next few days I received regular texts updating me on progress. The first one confirmed that tests indicated that there was, indeed a problem with my line while the last one, received on Friday 26 September informed me that everything should now be working and asked that I confirm the position by text. I picked up the phone and joy of joys was able to make a telephone call. I texted my ISP confirming that the phone was now working and my interaction with a robot was at an end.

The whole interaction with Mr or Mrs robot was surprisingly painless and efficient. Other than the automated system not understanding the mobile number which I relaid using voice, everything worked smoothly. I have visions of an android engineer twiddling with dials, checking connections until, finally my telephone connection was restored to working order. Of course there was no android diligently working on restoring my telephone connection. It was a living, breatheing human being but, in the future who knows.

I must confess to having been sceptical as to whether the automated system would relay messages regarding my phone problems correctly. Surely something would go wrong? Well it didn’t and I admit to being impressed with the automated system employed by my ISP.

In theory at least the automation of tasks such as resolving faults should enable organisations such as my ISP to free up resources for customer services so when I have a query about my account which can not be answered by the online system, an actual person will pick up the phone, in double quick time and deal effectively with the query. Well I can live in hope!

007771002981

8 Replies

There I was bevering away, working at home when my landline rang. Now the only person who regularly calls me on the house phone is my mum, my friends get in touch via my mobile or e-mail. I was, however logged into my office phone (the wonders of modern technology)! So concluded it was, in all probability one of my colleagues calling. I therefore answered the phone and engaged in a conversation which went something like this:

Me, “Hello”.

Indian sounding gentleman, “I am calling from the TPS (it may have been CPS), you have reported receiving nuisance calls, is that right?”

Me, “How did you get this number?” (I am x directory meaning that my number is unlisted).

Indian gentleman, “I asked the first question”.

Me struggling not to give vent to a string of expletives, “I didn’t ask you to call, good afternoon” and, with a flick of my finger I ended the call.

In the UK we have the Telephone Preference Service (TPS) with which people can register not to receive marketing and unsolicited calls, free of charge. However the TPS will never call people out of the blue so, quite obviously the caller was not from the TPS.

On checking the number of the so-called TPS 007771002981 was displayed. I Googled the number which brought up links to sites on which angry recipients of calls from the above number vented their spleen (see, for example the following link http://uk.whocalledme.com/PhoneNumber/07771002981). It appears from this and other examples that the company (which is not the legitimate TPS which performs an invaluable function in preventing nuisance calls) is misleading people into thinking that it is the TPS and attempting to get the recipients of their cold calls to part with money for a call blocking machine. Ironic that a company marketing a call blocker should, itself engage in cold calling! With a bit of luck Wednesday’s unsolicited call will be the last I hear from 007771002981. I am, however not holding my breath on that score.

Ring Ring

1 Reply

Mobile telephones are a mixed blessing. Being in my mid fourties I am old enough to remember the days prior to the invention of the mobile. I vividly recollect feeding ten pence coins into bulky metal phones in bright red telephone boxes and, as technology advanced inserting pre-paid phone cards. It is perhaps a human trait to look at the past through rose tinted spectacles, to become all dewy eyed about the red telephone boxes which for decades where a familiar sight on practically every street of significance in the UK. It is doubtless easy to forget entering a phone box only to find that the receiver had been wrenched off by vandals, the glass had been smashed or both events had coincided to make the phone box unusable.

All of the above is true. I’ve been in phone boxes in which the receiver had parted company with the wire securing it to the handset and I’ve shivered in those tiny cabins due to the glass having been smashed. Consequently I am well aware of the benefits of mobile telephones not least as a means of contacting family or friends when one is running unexpectedly late or in case of emergencies, however the mobile is surely one of the most overused inventions (do I mean abused)?

A couple of weeks ago the British media was full of how a check-out lady in Sainsburys (a leading UK supermarket) had refused to serve a customer due to the lady holding a conversation on her mobile while, at the same time interacting with the shop assistant. The customer subsequently complained to Sainsburys, received an apology and was compensated with Sainsbury’s shopping vouchers.

I don’t condone the actions of the check-out lady. I can however understand her intense annoyance at the rudeness (doubtless unintended) of the customer who instead of interacting with her chose instead to split her attention between the person on the other end of the line and the shop assistant.

When I’m out with friends I often turn my mobile off so I can concentrate on interacting with them which is after all the whole purpose of socialising with friends.

At home I’ll frequently allow the voicemail on my landline to take calls when I’m writing or sometimes simply relaxing. Occasionaly I’ll interrupt voicemail and speak with the caller but by no means always. Technology should be our servant but we are in danger of allowing it to become our master.

I’ll finish with an incident from my own life. Yesterday I was meeting a friend for a meal in a restaurant some 15 minutes walk from my home. My friend kept texting me to say that she had arrived, did I mind if we ate in another restaurant, actually the other place was closed so should we go to an Italian restaurant etc, etc! I suspect that had I not stopped to answer all of my friend’s texts I would have reached the restaurant at least 10 minutes earlier than I in fact did! In the days before mobiles we would likely as not have met without mishap and much quicker as we wouldn’t have been messing around texting one another.

For the article regarding the incident in the supermarket please see http://www.dailymail.co.uk/news/article-2353581/Sainsburys-customer-shocked-checkout-assistant-refuses-serve-mobile.html