Apple

As a blind person I find the iPad accessible. With the assistance of Apple’s in-built screen reader, voice-over I am able to use the device with few problems. One aspect I have never mastered is the on screen keyboard. The keyboard is usable by people with little or no sight (tap once with voice-over enabled and you hear the name of the key announced. Tap twice and the key is activated). Despite it’s accessibility the on screen keyboard is, in my experience somewhat cumbersome from the perspective of the visually impaired. Consequently I use an Apple Bluetooth keyboard with my iPad. Once paired the keyboard works well enabling the user to enter text without having to contend with the device’s on screen keyboard.

Approximately a month ago the Bluetooth keyboard stopped working. I changed the batteries and it began functioning again. However about a week later the keyboard once more ceased working. Again I changed the batteries and it started functioning once more for a brief period. When the same problem happened for the third time I took the keyboard into the Apple store in Liverpool’s Paradise Street. The Apple representative quickly diagnosed that the keyboard had gone to the great Apple heaven in the sky and replaced it with a brand new (working)! One. Prior to visiting the store I had envisaged protracted explanations and a long wait before my issue could be resolved so I was pleasantly surprised with the speedy and efficient response of Apple. In these days of poor customer service it is refreshing to experience first rate treatment. I take my hat off to Apple.

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